Cancellation & Refund Policy
Cancellation and refund eligibility depends on booking status, service type and costs already committed.
Version 2026-07Effective 19 July 2026
Requesting a cancellation
Contact RYPO support with the booking ID and registered mobile number. The team will review the current booking status and the services already arranged.
Eligibility review
Refund eligibility depends on the service type, travel date, current booking status and any driver, vehicle, route or vendor costs already committed for the trip.
Booking changes
Date, time, route or cab changes are subject to availability and may change the fare. A change is confirmed only after RYPO acknowledges the revised trip.
Refund processing
When a refund is approved, its amount and processing status should remain visible against the same booking and payment record.
Need an exact answer for your booking?
Use the support number or WhatsApp option so the team can review the actual booking rather than applying an assumed rule.